All raw materials are selected strictly under environmentally friendly principles, prioritizing renewable resources or recycled materials. The production process minimizes the use of harmful substances and complies with international environmental standards (such as the RoHS Directive). We strive to reduce energy consumption during production and actively take measures to minimize our carbon footprint
Products should be equipped with smart technology to enhance user experience and promote efficient resource utilization. This includes, but is not limited to, smart energy-saving modes, remote control capabilities, and compatibility with other smart home devices. Product design considers user-friendliness and convenience, ensuring settings and operations are straightforward, along with providing comprehensive manuals and technical support services. Smart functionalities require regular updates to fix potential vulnerabilities and introduce new features, safeguarding the value of users' investments.
Before products reach the market, each item undergoes rigorous internal testing to verify its environmental performance and smart functionality meet our high standards. We continuously monitor products to ensure they maintain superior performance throughout their lifespan and provide maintenance advice and services as needed.
We encourage customer feedback and have a dedicated customer service team to answer any questions about the products or address any issues. For any goods not meeting this quality assurance clause, we offer repair, replacement, or refund solutions to ensure customer satisfaction.
Due to our quick turnaround times and the custom nature of our products, we are unable to make any changes once the order is placed.
We accept all major credit cards and use a Credit Card Processor called Bolt to make your payments safe, secure and easy. In addition to all major credit cards, we also accept Amazon Pay and PayPal for a quick checkout! Please note that all of our prices are listed in USD and your card will be charged in your respective currency.
Once your order is placed we are unable to charge you anything additional for security purposes. We are, however, able to refund the card used to place your order, if necessary.
If you are receiving a refund through any major credit card, the refund processing time is 1-2 business days. If you are receiving a refund through PayPal, the refund processing time is 7-10 business days. Don't worry, we don't think you'll need to receive a refund, unless you accidentally add too many socks out of excitement.
Most of our one-of-a-kind products take several business days to be produced. (Custom Blankets can take an extra 5 days to produce). Once produced, we ship our orders through USPS or UPS within the continental US. Shipping times can vary between 3-5 business days and international shipping times vary depending on the destination. For international orders, it could take up to 4 weeks for delivery depending on the destination. Please Note: Holiday delivery may vary depending on our holiday volume and the custom nature of our products. Look out for updates on holiday turnaround times. We encourage customers to place their orders ahead of time to ensure there aren't any delivery issues.
For our US customers, we charge a flat shipping fee of $4.99. However, we do offer free shipping in some cases depending on how many items a customer purchases. The shipping cost for our international customers depends on the destination of the order. If you'd like to see how much international shipping will be to your destination, please add an item to your cart and enter a shipping address into our shipping calculator. Typically, international shipping is $9.95. If there are any issues with delivery to your country, our Customer Service Team will contact you immediately. During the holiday season, we may add additional shipping options to ensure delivery of your product.
We happily fulfill international orders! Our production time will be the same and shipping costs vary depending on where the order is going. Depending on your home country a customs tax may be applied in addition to your shipping cost. NOTE: All prices on our site are USD. Once you complete your transaction, it will charge your card in your respective currency.
After placing your order, you may not change your shipping from domestic to international and vice versa.
Our website currently accepts payments exclusively through PayPal. We do not accept cash, checks, or any other form of payment at this time. Please ensure you have a valid PayPal account before proceeding with your purchase.
We are committed to providing a safe and secure shopping experience. Payments made via PayPal are protected by industry-leading security measures. PayPal offers Buyer Protection on eligible transactions, which covers you in case of items not received or items not as described. For more information about PayPal's Buyer Protection, please visit their official website.
We respect your privacy and handle all personal information securely. Any data collected during the payment process is handled in accordance with our Privacy Policy. By using PayPal as your payment method, you also agree to PayPal's Privacy Policy and User Agreement.
We reserve the right to update these Payment Terms at any time without prior notice. It is your responsibility to review these terms periodically for any changes. Continued use of our website following the posting of changes constitutes acceptance of those changes.
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