1.Eligibility for Returns

• Timeframe: Request within 15 days of delivery.
• Condition: Unused, undamaged, in original packaging with tags.
• Exclusions: Customized items, personal care products (e.g., underwear).

2.Return Process

• Contact [[email protected]] with your order number and reason.
• Ship items to the provided address (include return form) after approval.
• Refund processed within 5 business days after inspection.

3.Return Process

• Refunded via the original payment method (7–10 business days).
• For exchanges, buyer covers new shipment costs.

4.Shipping Costs

• Defective items: We cover return shipping.
• Non-defective returns: Buyer pays return shipping.

5.International Returns

• Mark packages as "Returned Goods" to avoid customs fees; we are not liable for clearance issues.

6.Dispute Resolution

• Unresolved issues may be escalated to [Arbitration Body, e.g., ICC International Chamber of Commerce].